Summary of Options:
Touch Screen Defect:
Cracked, shattered, dented, scratched, or faded touch screen, No touch response or scrambled display. Repair turnaround time is 1 business day from day received.
Main Board Defect:
No Power, black or blank screen, map database undefined, sierra module air card failure. Repair turnaround time is 2-3 weeks from day received. This is a special order/repair.
How the process works:
You will be responsible for shipping to and from us. Print out the Repair Authorization Form from below and fill it out. It has all the information needed to ship to us on the second page.
In addition, it shows your preferred method to ship back, as well as payment options.
We highly recommend paying in advance to avoid playing phone tag, although we do offer a pay by phone option.
Once we receive your radio, we will try to repair it within 1 business day, however a good portion of the screen repairs will go out the same day they come to us provided its the first incoming shipment of the day.
ALL REPAIRS ARE PERFORMED USING A MIXTURE OF NEW AND REFURBISHED PARTS THAT ARE SUBJECT TO AVAILABILITY
This repair service is for the following make/model(s):
2018-2019 Jeep Grand Cherokee
2017-2019 Jeep Compass
2018 Jeep Cherokee
2018 Jeep Renegade
2018-2019 Jeep Wrangler
2018-2019 Dodge Durango
2017-2019 Dodge Challenger
2017-2019 Dodge Charger
2017-2019 Chrysler 300
Please click on the authorization form below
Fill out and include with the shipment of your radio