Frequently Asked Questions
How does the entire process work?
How do I ship my unit to you?
Please print out the applicable authorization form and check the second page for our address.
- You will be responsible for shipping the unit to us, and once repaired, we will repackage using our supplies to ship back to you.
- We use FedEx and USPS specifically for shipping back to you, however you're more than welcome to ship via UPS as we do have a truck that delivers once a day.
- You can also include a return shipping label if you work for a business and get a discounted rate, however our return shipping costs usually will be cheaper than what it costs to send the unit to us.
Things to avoid:
Time and time again I've seen a ton of previously used amazon prime boxes shipped to us with a radio more damaged than what the original condition was stated. We document suspicious packages and take pictures/videos when necessary. This is for our safety and yours as well. These amazon boxes were not designed to not only be shipped twice, but have a 10LB (4.5KG) radio be transported across the country.
Although I have personally seen newspaper successfully used, it's not recommended. The newspaper does not support the package as much as peanuts or bubble wrap would. Sometimes we've seen the newspaper pushed to the side due to the weight of the unit, and size of the package.
It's only bad because it makes a gigantic mess in the office, and inside your radio as well (if it wasn't wrapped in something). We've had to open up radios with the concern of starting a fire due to little bits of Styrofoam that were caught inside the exhaust fans.
Just because your radio is damaged, doesn't mean you should cheap out on shipping, unless you're okay with other parts being broken as well!
You shouldn't be able to hear anything when you shake your package!
Do you sell parts?
Absolutely! We always have!
Send us an email at firstname.lastname@example.org to inquire about ordering special parts and we can check our stock. We have a ton of random parts even for radios we do not usually repair.